This is what we are...
We believe that the key to business success lies in building and maintaining strong relationships with your customers. That's why we're committed to being your partner in creating a customer-obsessed culture that drives growth, scalability, and increases your lifetime value.
Xappi is dedicated to providing you with the tools and resources you need to listen to your customers 24/7. With our cutting-edge technology and innovative strategies, we help you stay ahead of the curve in a rapidly changing marketplace.
Our team of experienced professionals is passionate about helping you create the best possible experience for your customers. We work closely with you to understand your unique needs and develop customized solutions that fit your business objectives.
At Xappi, we believe that your success is our success. That's why we're committed to going above and beyond to help you achieve your goals. Whether you're looking to increase customer satisfaction, improve retention rates, or boost revenue, we're here to help.
So if you're ready to take your customer experience to the next level, look no further than us. Let us be your partner in building a stronger, more successful business through a customer-obsessed approach.
This is what we do...
CUSTOMIZE
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Identification of absurd processes
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Proposal for process improvement and digitization (Xappi processes)
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Definition of OKRs / KPIs adapted to your organization
BECOME "CUSTOMER OBSESSED"
Customer Listening Implementation:
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Strategic definition of omnichannel NPS and/or journey
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Social Listening and Social Sentiment
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Unification of omnichannel feedback (face-to-face, chat, phone, surveys, social media, etc.)
Culture:
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Conferences and training
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Creation of a "frictionless" customer resolution toolbox
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Definition of communication at all touchpoints
Journey:
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Definition of stages and cycles of the customer journey
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Setting of experience, objectives, KPIs, and SLAs
TECHNOLOGY AS A FACILITATOR OF YOUR CULTURE AND COMMUNICATION
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Implementation / customization of monitoring and analysis tools (Zendesk, Salesforce, Tableau, Google, etc.)
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Chatbot customer solution / customer processes embedded
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Call / Chat Center implementation
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Social listening